The Importance of Culture and Vision in Industry

I’ve read a few Jack Welch books.  I want to talk a little bit about one point that he makes in a few different places.  I’ll summarize here.  Imagine you have two employees.  One of these employees is your star performer, beats every deadline by several days and turns in projects to spec every time, though his attitude about the company is cavalier.  The other employee is a middle-of-the-road employee, who is fully bought in to the Vision statement of the company, and is well integrated with its Culture.

I guess I should step back for a moment and define some terms.  A Vision statement describes the goal that a company has set for itself.  The Vision is the purpose that the company exists to serve.  A great example of this is the Vision statement of Google, which reads, “To organize the world’s information and make it universally accessible and useful.”  A Vision statement is a “high level” document, it does not describe the steps needed to accomplish any goal, it simply sets the goal in writing for all to see.  It is then the duty of every employee to function with the company’s Vision in mind, and particularly of Management and Product Development to drive the organization toward its Vision.

The term corporate culture (”Culture”) describes the attitudes and beliefs of a business.  As it does for individual people, it is the belief system of a company which determines how it behaves.  From how it hires its employees to how it interacts with its clients, the beliefs and attitude of a corporation, the “culture”, give it the ability to respond consistently in a myriad of different situations.

These two elements are critical to the success of large businesses, and must be clearly and purposefully defined.  Within smaller organizations, there is more room for error, because the head of the organization is still well connected to the lower ranking members, and by proximity he or she is able to pass on goals and a framework of behavior that take the place of a Vision statement and corporate culture.  When numbers of employees and layers of management increase, Vision and Culture are critical tools in communicating corporate goals and standards of behavior to employees at all levels of the organization.  An understanding of these two key elements should give employees a good handle on how to behave in situations that may not be documented in their employee handbooks.

Back to our two employees.  The super-star understands the Vision, but doesn’t care for it.  He constantly bucks corporate culture, ignoring it when it interferes with what he wants to do.  On the other hand, the mid-level employee, who consistently meets his deadlines and may make one or two little mistakes here or there, believes in the Vision, and is fully invested in the corporate culture.  Downsizing requires that you lay off one of these employees.  Which one should you lay off?

While it may seem that the super-star is the obvious keeper because of his superior production, the human element must be considered.  The mid-level guy loves not just his job, but what his company stands for.  He is able to take pride in what he does and who he works for.  The super-star doesn’t care, and is only coming to work for a paycheck.

The result?  The mid-level employee is more likely to invest personal energy in his job than the super-star.  This may take the shape of studying and recommending new technologies, becoming more invested in the Research or Planning phase of projects, or suggesting better, different, or new ways of doing things.  The super-star will do better at what’s expected of him than is expected because it fans his ego, but without any real reason to stay with the organization he will likely leave at the first sign of a better offer.

Retaining the person who is a better fit for the organization is always a better choice, even if that persons performance is not as strong as the performance of the top player in the department.  Making this choice is very difficult for managers at any level, because they see only the loss in productivity.  To be successful you must look beyond what you are producing, selling, and designing now.  How will it be sustained in a year?  2 years?  Over any longterm time-frame, an employee who is more invested in what your company stands for will contribute more to the overall success of the organization.

People can be trained.  People can gain skill through experience, and a mid-level guy today might be a super-star in a year, but a super-star today can never be convinced to believe in what you stand for unless he wants to.

Your responsibility?

1. Stand for something.

To have a Vision that means anything to anyone, you have to mean it.  Googles’ Vision aims to serve the world, and it’s clearly something that they believe in.  Something that simultaneously transcends and gives meaning to the relatively simple idea of “indexing web pages to be searched.”

2. Say it clearly

The best way to get your Vision ignored is to take a long time explaining it.  One sentence works best.  If it takes more than three sentences, you’re probably not talking about your actual vision, but about how you plan to accomplish it.  Move to a “higher level”.

3. Put it in front of your employees, every day.

These are the people that need to believe in it.  If they believe it, they’ll communicate it to the customers.  If they don’t see it, how can they believe it?  Every employee in your company should know where the Vision statement is located, and should be able to communicate the gist of it.

4. Decide how you want your company to behave, and behave that way yourself

Culture only happens from the top down.  If you want a company that’s loose on dress-code and strong on innovation, encourage an open-door policy amongst your managers, give credit where it’s due, and don’t stress the small stuff.  If conforming to an image of professionalism is important to you, enforce that idea with your managers, make sure they understand what the standard is, and that you expect it to be met.

Vision and culture are very easy to ignore, and very important.  By forgetting about them you can get into a lot of trouble, by spending some time thinking about them you can help your organization find an identity that yourself and others can identify with, and  really get behind.

That Age Old Dilemma

The two men stood shoulder to shoulder. The sun, doing its best to push through the heavy clouds, bathed them in a wan grayish light. The smell of saltwater and the cawing of gulls had faded from their minds as the men stared, together, down the beach. Even the chill November air was forgotten, and their hands abandoned the warm refuge of pockets, with no thought to the growing numbness in their fingertips.

They didn’t watch the crash of the waves, or count sets as surfers might. They didn’t look like any of the stereotypical beach denizens. Both wore denim blue-jeans and reinforced workboots, orange safety vests belted over their button-up shirts. Their hats said “Oregon D.O.T” in a proud shade of gold, which belied the spirit of the Department.

Finally, the shorter of the two turned slightly and spoke, still not taking his eyes away from the bulbous gray shape that seemed to have erupted from the surface of the sand.

“This is going to be bad, isn’t it?”, Hector said.

George nodded, then took a deep breath, let it out and started walking. Hector followed, head down, legs working twice as hard as usual it seemed, to push through the sand. Within two dozen paces both men were short of breath, and trying to hide that fact from one another. Then the smell hit them. Hector had once discovered a sack of potatoes in the back of his pantry, a sack which he did not remember buying. When he found the sack, the potatoes had congealed into a syrupy black fluid with tufts of sickly green mold growing on its surface. The smell, he would tell you, was putrid, a word which he had learned specifically so that he could describe the rancid black puddle. He used it now.

“It’s…putrid.” He said.

George, who understood the reverence with which Hector treated that word, grunted his agreement through gritted teeth.

By the time they came within spitting distance of the carcass, Hectors’ body had adjusted to the stench, though waves of nausea still rolled through him if he moved too quickly. He surveyed the gargantuan corpse.

“It’s big…It’s a Humpback, yeah?” He asked.

“No,” George said “sperm. We need to measure it.”

Hector nodded, and they set to it. They worked through the rest of the morning and into the afternoon, measuring the length and circumference of the body, the fins and everything else they knew the name of, scribbling quickly as they went. Small crowds of people gathered and dispersed, some of them standing nearby for hours, others only coming close enough for a quick look, but all of them staying upwind.

After the measuring was done they retreated up the beach. Hector sat on a hill, staring out into the ocean and trying to breathe the scent of dead whale out of his nostrils, as George made his phone calls.

“Eight tons.” George said.

Hector looked up, realizing that George was speaking to him.

“Really?” he said, “Eight tons? That’s a big one. That’s too big, man. We can’t…there’s no way we can get that on a truck, is there?”

George laughed. “Nothing we’ve got,” he said. “We’d have to rent something. Won’t get approval.”

“Well…” Hector squinted, the way he did when he was thinking very hard, or lying, “if we don’t have a truck, how can we move it?”

George was already walking away, and couldn’t see the excitement on Hector’s face when he jumped to his feet. “Hey! We can cut it up!” he said, sliding down the hill after George. “Cut it into smaller pieces and load the dumptrucks!”

“Stupid.” said George.

Hector stopped, looking crestfallen. George glanced back, mid-stride, and seeing the look on Hector’s face said, “Well, do you want to do it? Cut up a rotting whale, flesh and bone and sinew, put it in bags and load it onto trucks? I’ll loan you a machete.”

Hector blanched, then nodded.

“You’re right George. That’s right. No one would do that. What can we do?” he asked.

George smiled, it was a smile that Hector had seen too much of in High School. It meant George had been inspired. When George got inspired, bad things happened. Usually to Hector. The worst of them involved fire.

“W…what?” Hector asked, involuntarily stepping back, which caused George to laugh.

“We can’t move it, and we can’t bury it. We’re not allowed to push it back into the ocean. I only see one option.” George said, his smile growing slowly, just at the edges.

“We’re not allowed to light it on fire, George.” Hector said. George laughed harder at this than he had at Hectors fear a moment before.

“No, Hec. Not fire.” George said, “Dynamite.”

Hector only had to think about this for a moment before his stomach flipped over. He leaned to the left, bent at the waist, and vomited into the coarse Oregon sand.

## END ##

This scene is fiction, but it is based on a true story. In November of 1970 a team of Oregon DoT workers used dynamite in an attempt to disintegrate a beached whale. The results were captured on video tape, and were disastrous. Flying whale blubber rained down in a half-mile radius around the site of the explosion, causing extensive damage to nearby cars.

It was such an awesome story that I had to invent a fun backstory for it. I was able to use it as an exercise in characterization. I think it’s a little cheesy, but fun.

As always, comments are welcome!

For more on the exploding whale, check Wikipedia and YouTube.

Daddy Time, Redux

Update: I originally wrote this last night, I’ve rewritten the last two paragraphs because they were essentially unreadable.  Now, I’m going to watch Revolver.

Kim decided to go see a movie with ‘the girls’ this evening, so Abby was left with me. She was fussy at first, but by the time I had her diaper changed, the car loaded, and the baby Bjorn adjusted, she was pretty much conked out. We met her uncle Brian at Starbucks, she woke up to eat and all that, and then he left and we went to Borders, because it’s her favorite.

I found the Orson Scott Card book I was looking for, “Characters and Viewpoint” and Abby got to ride around in her Bjorn. She really enjoys that thing, it settles her right down. That is, until I try to pull her out.

Oddly, the attendant told me that I was the second person wearing a baby (bjorn) who asked him where the books on writing were.

I was thinking about the odds of it. In the same day, two people wearing a baby went to the same Borders and asked the same employee where the “writing” section was. Maybe there’s someone else out there who looked at his daughter, who held her, who kissed her face, and said to himself, “Self…I can’t keep leaving her. There’s got to be a better way to live.” And if he does exist, I’d love to meet him. I’d love to talk to him over a cup of coffee, to figure out what he thinks about writing, and art and music, family and manhood, to see how similar we are.

He may exist, but I’d like to posit another possible reality…What if, in the future, I invent a time machine. I go back in time to get the last copy of a discontinued first edition of an important writing book. Since my future self was wearing a baby, it must have been a very near-future me. And if I was willing to risk Abby in a dangerous and untried time travel machine, the book must be extremely important. Despite my future-self knowing where the writing books were, I’d have to ask that attendant about it, to set the ball in motion…And that’s why I have to take Abby, so the attendant makes the connection and makes that comment to now-me, so now-me will know that the other guy is really future-me, and understand what I need me to do! If that’s the case, I need to go get started on my time machine right now!

Worldbuilding

It’s been a whirlwind weekend, and the majority of my “writing” has occurred in my notebook and in my head.  I’m on the cusp of having some things figured out that will make this project doable, and I might not wait till November to start.  That’s not to say I’m not doing NaNoWriMo, it just might be that the stuff I write for NaNo is the Middle portion of it, instead of the whole thing.

I’m really excited about the ideas I’ve been having, and I’m trying to let them marinate so I don’t mutilate them.  I have a feeling it’s going to turn into a “You can see it when it’s done”.  Even for my trusty Beta readers.  But if any nice little vignettes reveal themselves, I’ll certainly share them.

On Magic: I love it, and I want to create a magical world, but I don’t want magic to be a panacea for all problems.  I have some interesting consequences, as discussed briefly in a previous post.  Hopefully my concept is unique, and not…inane.  Look, I don’t want balls of fire smashing down buildings.  That’s not subtle or entertaining.  If you’re going to make a ball of fire it should behave like fire.  Not smash through a building.  I get that it’s magic fire, I do.  But Magic Fire is still Fire, right?  …Right?  Books are about humans dealing with problems.  Imbuing them with super-powers that obviate character development or personal sacrifice is lame and juvenile

I think that’s all I have for right now.  Work in 8 hours, time for bed…3 hours ago.

Hands-Free Cellphone law…Wow.

File this under “waste of taxpayer dollars” and/or “useless legislation.” Effective July 1st, 2008, California vehicle code prohibits the use of cell phones while operating a motor vehicle. There are several exceptions, but the only one that’s pertinent for most people is the “Unless you’re using a hands-free device” exception. The vehicle code reads as follows:

23123. (a) A person shall not drive a motor vehicle while using a wireless telephone unless that telephone is specifically designed and configured to allow hands-free listening and talking, and is used in that manner while driving.[1]

Why is this law stupid? There are so many reasons. All this law says is that if you’re talking on the phone while driving you must use a handsfree device (a headset, or on- or in-ear piece). The implication is that the act of holding up the phone, not the conversation itself, is what distracts drivers and causes them to be dangerous.

False, according to the University of South Carolina:

“We measured their attention level and found that subjects were four times more distracted while preparing to speak or speaking than when they were listening,” said Almor of the 47 people who participated in the experiment. “People can tune in or out as needed when listening.”[2]

And that makes sense. It’s not really distracting to hold your hand up to your face. It’s also pretty easy to listen to things without crashing. Talk radio has been around for a while, and hasn’t caused many major accidents, I’m sure. Here’s an easy test: Next time you’re driving, turn on your radio, then put your hand on your cheek. Continue to drive. Did you crash? Good.

While this law prohibits something that categorically is not dangerous, it also fails to prohibit things that are very obviously dangerous. What does it not prohibit?

  • Texting while driving
  • Checking your email while driving
  • Using a laptop while driving
  • Playing with your GPS unit while driving
  • Using a typewriter while driving
  • Kneading dough for a pizza crust while driving

    You get the idea. Any law that goes through the legislature costs California money. Pushing through stupid, ineffective laws that do nothing to improve quality of life or safeguard the community might be how the legislature stays busy in the slow season, but it shouldn’t be acceptable to those of us whom they work for.

    [1] Vehicle Code Section 23123
    [2] Talking Distractions: Study Shows Why Cell Phones and Driving Don’t Mix

    Hiring Preferences

    In the world there are somewhere in the neighborhood of 5 billion different types of people.  Because I wouldn’t even COUNT to five billion (I could, but I wouldn’t) I’m not going to talk about each type.  But I will take 5 billion people and greatly simplify their astonishing uniqueness.  When hiring for a technical position I’ve run into four broad types of people.

    1. Qualified / Unmotivated

    This person is perfect for a position as a mall security guard, but may not be proactive enough to look for problems before they occur.  The problems with the Qualified / Unmotivated candidate often stem from their qualification.  Because they have experience with XYZ and know enough to recover from most major issues with the system, they’ve become lax in upkeep.  It costs them less time to repair a problem that has occured than it does to be proactive and take steps to prevent that problem, so they wait for disaster to strike before doing anything.

    2. Unqualified / Unmotivated

    The best combination of useless traits, the Unqualified / Unmotivated candidate often comes with an interesting Fringe Benefit: they think they’re the best thing since sliced bread.  These people either delude themselves, or know the truth and grossly exaggerate their own skill level.  In addition to being completely unqualified for the position you’ve advertised, they are so impressed with themselves that they feel no obligation to even pretend like they’ve studied, or are willing to study, the systems that you work with.

    3. Unqualified / Motivated

    These candidates can become the rock-stars of your team.  They know they’re starting out at a disadvantage, and if they’re sufficiently motivated and interested in their jobs they’ll expend Personal Energy* to bridge the gap, often learning more about their given responsibilities than a Qualified / Unmotivated person would ever learn.  The Unqualified / Motivated employee can be a boon to a manager that is only authorized to hire a Junior level resource.

    4. Qualified / Motivated

    This combination does not exist.  It has been rumored in several organizations, but I have seen no direct evidence of it being real.  People who are motivated by a desire to learn and excel (to be elite) are constantly putting themselves into positions for which they are unqualified.  By refusing to linger in a job that they are totally qualified for, but unchallenged by, they push themselves through often rapid and extreme personal and professional growth.  These are the only types of people that will ever reach the pinnacle of their profession, and when they get there they often take a very “Meta” view of their profession.  They look down at the mountain that they have climbed and start innovating, making the mountain better.  What else is there to challenge yourself with when you’ve mastered something, except improving the thing that you’ve just mastered?

    I think that the best employee to hire is the one who has shown evidence of their ability to learn (growth within each previous position) evidence of responsibility (growth of duties and tenure), and that can articulate a desire to learn and a motivation for that desire.  Irrespective of their experience with the specific technology that your company specializes in.  If you find this person, and you can hire either them or a lukewarm but well qualified individual who has been doing the same job for 10 years, there is almost no scenario in which it will be better for your department or company to hire the lukewarm “Qualified / Unmotivated” candidate.

    In fact, hiring this person would be actively detrimental to your productivity.  Maybe next week I’ll write a post on the importance of Culture vs. Consistency.

    On a completely unrelated note, is it tacky to Share your own blog post in your Google Reader?  ;)

    *: Personal Energy is a broad term that I use to describe the chi, the animus, the life-force of an employee outside of work hours.  This “personal energy” is usually used to hang out with friends, or go to Borders, or watch Lost.  Sometimes, it’s used to read technical manuals, write or tinker with programs that are work related, or think about better ways of doing ones job.  If a person is passionate about what they’re doing, and about the Vision of their organization, they will expend Personal Energy to accomplish Work Goals.

    Macaroni Grill

    I don’t know if they grill actual macaroni’s or if it’s just a figure of…something…What I do know is that dinner was delicious.  And now I’m watching The Illusionist, which is fantastic, and pondering sleep, which I’m also quite fond of.

    I’ve been trying to flesh out a workable and interesting fantastic world, and to that end I was talking to Kim after dinner.  I didn’t give her any context, so this conversation was just her answering my weird questions:

    Me: What is the cost of magic?
    Kim: What?
    Me: The cost, to do magic.  What does it cost?
    Kim: A lot.
    Me: Ok…but what?
    Kim: Your soul.
    Me: Well, that’s a lot.
    Kim: yeah.
    Me: What if it’s a selfless act?  Does it still cost your soul?
    Kim: well, no.  If it’s selfless, it’s free.
    Me: But there’s really no such thing as a truly selfless act, is there?
    Kim: I guess not.

    This raises an interesting dilemma.  If the cost of magic is variable based on intent, some sort of consciousness is implied on the part of magic.  Some kind of ability to discern the heart and mind of its practitioner, and then a framework with which it makes value judgments after that discernment has been made.  This flies in the face of magic being a set of Laws, like the laws of physics.  Relatively inert, and with no will or agenda of its own.

    What then?  Is it inert and without aim, or imbued with the apparatus to judge, decide, and penalize based on intent?  I guess it could be developed interestingly either way.

    So the question is, what is the cost of magic?

    32 Hours Earlier

    Alistair stepped out of the train as soon as the doors opened. He threaded his way through the crowd and found himself blinking in the midday sun outside of the tube station.  A black sedan pulled out of the stream of traffic and came to a stop directly in front of him.  As he slid into the backseat, the smell of cigarettes and oranges washed over him.

    “Morning, sir.”

    “Yes,” Alistair said, “you know where you’re taking me?”

    “Yes, sir.”

    Satisfied, he relaxed into the leather seat. He ran his thumb over the lions’ head engraved on the handle of his cane, as he considered his situation. The family had called him. He thought he was done with all that boyhood nonsense about princes and lords, Houses and kingdoms, all the machinations of their perverse world, but when they said that he was needed, he found himself incapable of denying them. He assumed that he was going to regret this either for a long time, or for a very short, painful time.

    Outside the window, trees and sidewalks slid past. Compared to the speeds he’d traveled at earlier that same day this was nothing. The chunnel…now that was a modern wonder. There wasn’t a soul that could’ve dreamed of such a thing, when he was a boy. And that didn’t even come close to concords, or mag-levs, or any of the ridiculous technologies of the last 80 years. He shook his head. All this modernization came with a heavy price. There were few alive that remembered what the world was like when Alistair was young, and the history books he’d read in the past few years were remarkably…sparse.

    “We’re here, sir” the driver said, bringing him out of his reverie.

    Alistair nodded. “Here” was an opulent townhome, and as he stepped out of the car and up the steps the front door swung open. Inside stood a woman he hadn’t quite expected, and because old habits die hard, Alistair bowed.

    “I’m glad you came, old man.”

    His face remained impassive, despite his growing sense of unease. His host turned, retreating into the house, and he followed her.

    Alistair didn’t inhale, he knew the smell would steal the breath from his lungs. He lifted the glass of scotch, tasted it, and set it down. After the burning had subsided he spoke.

    “I assume you didn’t bring me two thousand miles to share a drink?”

    “No, of course not.  We have a job for you.  There’s something that needs retrieving, it’s proven impossible for my Coterie to get.  I’ve read the briefs on your past work, and I think your skillset is a good match for this problem.” Carmella said.

    “How many of your Coterie did you send?”

    “Eleven,” she said. “Only eight came back.  You understand that I cannot afford to do that again.”

    Alistair nodded.  People with the abilities required to be of service in a House Coterie were extremely rare, and the serviceable number was always drastically reduced by the rigors of training.  There were all sorts of dangers involved in that training, and none of them were minor.  The few who passed carried scars for the rest of their lives, and of those who didn’t pass…the lucky among them died excruciating, but relatively quick deaths.

    “For how long would my services be required?” he asked.

    “Perhaps only one night.  The object is a key, it’s in a certain place in Old London, that seems…closed to us.” she said.

    Alistair frowned. He looked around the room.  The wooden paneling was red, rich in color, and the leather furniture was its perfect compliment. The mood was dark and masculine, with an inviting warmth.  That it had been designed and furnished by Carmellas’ father, he had no doubt.  He sighed, for what seemed like the thousandth time in the last three days.

    “You seek a key?  One that’s hidden in one of the oldest and most malignant places on earth, for reasons that I cannot fathom.” he said. “I admit to some curiosity, but going alone into that dark…I’m not interested.”

    “You think I’m offering you a choice?” she laughed, and there wasn’t a shred of humor in it. She leaned towards him, locking her eyes on his face. “How old are you, Alistair? You served my father. And his father. And his father? And yet, you look not a day over 60. You may have left Family and House, but it’s clear you’re still benefiting from the terms of your…contract. As far as I’m concerned, that means you’re still bound by it. Bound, to me.”

    He considered his glass. It had found its way back into his hand and he took another drink before meeting her gaze. “I never liked you.”

    “I’ve prepared a file with all the pertinent details. If you have any material needs, that phone will ring the butler. He can procure anything. You may take the rest of the day and start in the morning, if you like. You’ll find that I’m not a cruel master.”

    Alistair drained his glass and reached for the folder. By the time he’d opened it, he was alone.

    Forty-five minutes later he set the folder down and sat back.  He produced a pipe from an inner pocket of his tweed sport coat and began tamping tobacco into the bowl.  The trip was always disconcerting, but he’d been through enough times to know that he’d live…that long, at least.  He did need her, after a fashion.  Bound to her?  Pure hubris on her part, but he could use that.  The flame of the match seemed to mirror a light dancing in his eyes, and for the first time in three days Alistair Hightower allowed himself the barest glimmer of a smile.

    ## End ##

    It was right after reworking the last paragraph for the third time that I decided the whole thing was self serving and trite, and I was going to toss it out.  Before I do, though, I’m going to post it for a few days.  I like the character, and the ideas, but I have no clear definition of their “world”, and I’m not comfortable moving on until I do.  This vignette may completely disappear.  I’m going to bed.

    In the Pipeline, and other news

    I just wanted to let you all know that I haven’t stopped blogging, or writing, or being alive.  It’s been a crazy week, and I’m actually working on something that Tesson asked for, which is a bit bigger than the little blurbs I’ve been posting every night.  Once that’s finished I’ll release it here.

    I’m also working on a sermon for Sunday, which is slightly (and only slightly) more important than satisfying Tesson’s desire for gothic content.

    I’ve been listening to the new Jakob Dylan album, “Seeing Things“.  Jakob Dylan is the former lead singer of the Wallflowers and son of Bob Dylan.  If you like the ‘flowers vocals, you’ll probably like this album.  It’s a little slower than the Wallflowers stuff, but very good.  He sounds like his dad, but he sings a little more melodically.  Bob Dylan meets James Taylor.  Very nice guitar, solid bass…traditional folk sound.
    I don’t know if my next post will be Sunday or Monday, as I’m shooting a wedding on Sunday and will be busy all day.  We’ll see how it goes.  That’s all for now, thanks for stopping by.

    -D

    Registration is OPEN!

    I wanted to let you guys know that you’re now able to register a username and password for davideagle.net. Doing so is the only way to comment, and may eventually give you access to User Icons. Lame? Yes. Useful? Probably not.

    I hope that doesn’t inconvenience anyone, but I get at least 5 comment spams in moderation every few hours, and uh…I’m really lazy about stuff like that, so I need to nip it in the bud before it turns into 200,000.

    I do definitely welcome and appreciate constructive input. Specifically, stuff you hate or stuff you’d like to see more of.
    Thanks for stopping by.